Question Management for Moderators
Slide 1 – Welcome
Welcome to a quick introduction to managing questions using the GoToWebinar platform. This presentation is intended for those designated to assist in question management and question moderation.
Slide 2 – Control Panel
Once you are logged on the session the Event Organizer will give you access to the organizer controls which include a “Questions” pane as shown on the Control Panel here. If you do not see it, ask your organizer during the pre-conference if they have enabled the controls for you.
The Control Panel will be docked to the side of your screen and will minimize itself after a period of time. Click the Grab Tab to re-open it.
Slide 3 – Question Pane
To make managing questions easier, click and drag the grey header of the pane to un-dock the window.
Slide 4 – Resize Window
Now you can re-size the window just like any other window by grabbing the corners.
You can also re-size columns so that the questions are easier to read.
Slide 5 – Text Responses
You have the ability to answer questions via text chat. For smaller audiences with fewer questions we may not use actively use this feature but it is good to know it is available.
- Select “Send Privately” to respond to the sender only.
- Select “”Send to All” to send the question and response to all attendees.
Note: Coreography will respond to all technical support and housekeeping questions.
Slide 6 – Assign Questions
You can assign questions to other panelists. Generally speaking we do not use this feature unless:
- You want to assign a question to another organizer that can answer it via text chat or
- You have presenters that wants to see any question that they will be asked in advance.
We do not encourage speakers to view questions when they are presenting; we want them to focus on their presentation.
Slide 7 – Approve Questions
When Coreography moderates the question session you may want to screen the incoming questions. We recommend using a stop-light metaphor to identify the questions that we should ask on the telephone – green flag is go, red flag is stop or ‘don’t ask’. (This does not match the labels but we find the use of colors far easier to use.)
It you have a lot of questions it can also help you prioritize them. Simply tag questions that can be asked but are not a priority with a yellow flag.
We also recommend that you remove questions from your view after you ask them by clicking the trash can icon on the question row. This does not delete them from your reports.
Slide 8 – Custom Desktop View
This slide illustrates how you might organize the different windows to simplify management. Each window can be dragged and re-sized on your screen.
To put any individual window back on your control panel, click the arrow icon on the upper right of each pane.
To restore all windows to their original position go to the menu at the top of the control panel and select View, Default Control Panel Layout.